Update on the Chiro Merry-Go-Round.
Called yesterday to follow up my written request for patient records. Spoke to the receptionsist, she said she'd speak to the D.C. and that he'd be back in 15 minutes. No call back.
Called today to see whats up.
Me: Good Morning this is Pete ______. I called yesterday about my daughters patient records....
Receptionist: Oh, I'm sorry I didn't call back, I'm finding out if we need a written request for the records, I'm sorry I didn't get back to you. I've got a call into __________ to see if we can do that.
Me: I know you can do that, I'm looking at the staute right now under general provisions of the Rules of the Board of Regents, part 29 , statute 29.1, section 7 that states " Failing to make available to a patient or client, upon request, copies of documents in the possession or under the control of the licensee whick have been prepared for and paid for by the patient or client;
Does that sum some stuff up for you guys?
Receptionist: Ok, but I'm only in until 3 today so I don't know if my call will come back today, but I'll definately call you tomorrow.
Me: That will be fine, but I'd like for you to tell me that you have everything ready for me to pick up tomorrow because I really do need to have this information.
Receptionist: I'll definately call you today or tomorrow.
Me: Thank you, because I really don't want to have to reschedule that appointment on Monday.
Receptionist: Are you taking her to a different Chiropractor?
Me: Oh no! I'm taking her records to another professional whose tittle ends with an"R." Have a good day.
Thursday, May 19, 2005
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